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Digital/Omnichannel and Retail Consultant

Digital/Omnichannel and Retail Consultant

After a lifetime learning about customers in physical retailers, in 2004 I joined Dixons group looking after the “direct” (ecommerce) channel, where we took the business from £90m in 2004 to £140m in 2006. I progressed through the Dixons Finance teams and set up the group shared service centre in the Czech Republic, which I grew to 200 FTE, supporting finance and customer support for the European business. I then become Commercial Finance Director, before leaving to set up a fabric technology ecommerce business.

As Principal consultant, I develop and produce customer centric business strategies and plans for new and existing retailers to develop and grow their ecommerce and omnichannel business. With the Digital transformation role, we are helping retailers radically change their business DNA from top to bottom, to be able to compete and survive in the digital world. Our clients are global retailers, to pure play ecommerce sites, to well-known household brands.

I have built and sold one online business, worked with 2 family owned fashion brands (Nigel Hall Menswear and Bolongaro Trevor) and managed his online TV shopping channel.

Interested in all things digital and helping businesses through their Digital Transformation journey – IoT, AI, AR/VR and Blockchain

As an experienced consultant, I provide extensive retail and digital expertise to retailers, consumer products brands and I am the Sky News Retail expert.

Recent projects:
* Strategic online D2C (Direct to Consumer) strategy for a global FMCG
* Customer Experience Audit for a national railway franchise to win the four year bid extension
* Digital transformation workshops across EMEA, India and China for a global consumer electronics brand, improving the digital strategic thinking for over 300 leaders.
* Omnichannel strategic review and planning for a 300 store UK high street specialist electronics retailer
* Digital transformation workshops for a 2,500 store UK high street retailer, improving the digital strategic thinking for over 100 leaders.
* Project management of a user experience review of the new mobile and desktop website for a global consumer electronics brand, delivering customer experience knowhow to the new platform
* Strategic business plan for a new consumer product to for its online business from £20m to over £100m
* Digital marketing plan for a UK department store to maximize it’s online sales
* Omnichannel strategic review and planning for a UK high street lifestyle retailer
* Omnichannel thought leader presentation to 100 members of a UK supermarket giant

2016 peak sales on Christmas Day

2016 peak sales on Christmas Day

Black Friday Sales 2016

Black Friday Sales 2016

M&S Store closures and digital strategy

M&S Store closures and digital strategy

Amazon Glitch caused by "Repricing issue"

Amazon Glitch caused by "Repricing issue"

Christmas Trading 2015

Christmas Trading 2015

Online and offline world with the Digital Mannequins

Online and offline world with the Digital Mannequins

Tesco Accounting Scandal

Tesco Accounting Scandal

Tesco Trouble - Christmas 2014 and New Strategy

Tesco Trouble - Christmas 2014 and New Strategy

Black Friday Sales 2015

Black Friday Sales 2015


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