Downloads
Interview with Antony before speaking at the Moda Fashion Trade Show
Antony talks about the important aspects of cash management for retailers, before speaking at the event in February 2012
FREE BOOK CHAPTER 1
Please find attached the Foreword (by the former CEO Radley), the Introduction and the First Chapter - Know Your Customer. This very important chapter will help EVERY business understand their customers and is available here as a complimentary gift to help improve your business
"The Retail Inspector" is Book of The Month
October Issue of Better Business Focus - "The Retail Inspector" is Book of The Month inside the magazine! Beating: Steve Jobs, Chris Evans and Sir Alan Sugar!! Now that is not bad going :-)
Boutique Magazine - September 2011
Retail Handbook launches to help
independents get to grips with business
Reaction to the London Riots
Antony Welfare - The Retail Inspector
“What struck me the most about the riots was the response from the community –
once the shocking night (8th August) was over, the communities rallied with
immense pace and spirit – wasn’t that amazing to witness? I felt so good seeing the
“clean up” crews and the general support for the High Streets – it was a great
pleasure to be British once again. What that support showed me, is that the High
Street, and the Independents as part of the High Street, are 100% part of the
community and something the community want – That is a very comforting show of
support for all retailers.”
How to Stand out and Succeed
Independent Shops are an essential part of UK Retailing, but can often find it difficult competing against the big boys. Here Antony Welfare discusses how to develop your USP and gain that all important competitive edge
A1 Retail Magazine - August 2011
Press release in A1 Retail Magazine
Antony Welfare - Press Pack
Press Pack for Antony Welfare - Author - The Retail Handbook
Press Release: The Retail Inspector
Reach your maximum potential with the Retail Inspector! The press release launching the Retail Inspector alongside the book launch
Retail Systems Roundtable - December 2010
A recent roundtable, Antony attended to discuss Communications in Retail and the internet "Nowadays, customers expect retailers to communicate with them on a 24/7 basis across various channels. The latest Retail Systems roundtable, held in association with TeleWare, addressed this and provided an overview of communications, examining key service points and asking: what is driving retailers to seek innovative communications solutions?"
The Customer Service Challenge
An article by our founder, explaining how Retail Customer Service skills, can be successfully implemented in a Shared Service Centre in Czech Republic for Dixons Retail PLC.
